The Effects of Conflict on Team Decision-Making Effectiveness : A Case Study on Cosmopoint Sdn. Bhd.

The purpose of this study is to study the relationship between types of conflict and team decision-making effectiveness, which this study has been carried out on Cosmopoint’s management teams. This study elicited responses from 135 individuals from 13 teams. However, only 95 individuals from 10 teams answered the questionnaires given. Questionnaire with 36 items was used in this study, which was divided into three segments. The three segments were types of conflict, decision-making effectiveness and demographic data. Analyses used in this study were frequency analysis, descriptive analysis, Pearson correlation, regression analysis, (One-way ANOVA and independent samples T-test. Task conflict was found to be significantly correlated with decision quality, affective acceptance, integrative behaviours and distributive behaviours; while person conflict only significantly correlated with integrative behaviours. In line with previous researches, age, gender and ethnic have became obsolete in explaining the variance of conflict. The results suggested that these could be due to the fact findings were exclusive to Cosmopoint and due to nature of business that it was dealing with. Despite being a case study, the results could be paved ways for further researches on conflict and further researches on team, especially team decision-making effectiveness.