Sherlin, G. Subramaniam (2003) Evaluating Strategies for E-Commerce Sites : A Malaysian Perspective. Masters thesis, Universiti Utara Malaysia.
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Abstract
An organisation needs to evaluate its strategy for e-commerce site constantly due to the dynamic nature of the Internet. Using the ‘AIPD’ model developed by Simeon, this
research attempts to evaluate strategies for e-commerce site for Malaysian Internet banking environment. There are 10 commercial banks with Web presence in Malaysia and all of these banks were included in this study.
An organisations’ e-commerce site is the interface that connects the business with the customers. The needs and expectations of the customers are always changing due to
changes in the business environment. This needs and expectations must be recognised in order to stay competitive. As such, e-commerce strategy is a crucial part that needs constant evaluation and taken seriously by the organisations.
The lack of study in domestic e-commerce site strategy evaluation has motivated this research. The evaluation was carried out using three experts. Results from the evaluation were then used to compare the results from Simeon’s findings. The result reveals that Malaysian commercial banks are following effective informing, positioning, and delivering strategies. The APD model is later used to identify strategies in the Malaysian Internet banking that needs improvement. This study reveals that technological advancement plays important role in Web site design and e-commerce strategy.
Item Type: | Thesis (Masters) |
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Supervisor : | UNSPECIFIED |
Item ID: | 1140 |
Uncontrolled Keywords: | Website Design, E-Commerce, Internet Banking, Malaysia |
Subjects: | T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK5101-6720 Telecommunication |
Divisions: | Faculty and School System > Sekolah Siswazah |
Date Deposited: | 24 Jan 2010 08:10 |
Last Modified: | 24 Jul 2013 12:10 |
Department: | Graduate School |
URI: | https://etd.uum.edu.my/id/eprint/1140 |