UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

The Effects of Emotional Intelligence on Conflict Management Style.

Zaiton, Abdul Majid (2006) The Effects of Emotional Intelligence on Conflict Management Style. Masters thesis, Universiti Utara Malaysia.

[img] PDF
zaiton.pdf
Restricted to Registered users only

Download (3MB)
[img]
Preview
PDF
zaiton.pdf

Download (712kB) | Preview

Abstract

This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis. Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, academic qualification and working experience) in conflict management styles and emotional intelligence. The research was a quantitative survey carried out on 181 respondents. The two self-report instruments used were the EQI (Tapia, 1998) and DUTCH (Van de Vliert, 1997). Findings from the study showed that the two instruments were found to be reliable and valid. There was a significant relationship between emotional intelligence and conflict management styles. There were no significant differences between genders, age, academic qualification and working experience in both conflict management styles and emotional intelligence.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Emotional Intelligence, Conflict Management, Personality Conflict, Interpersonal Conflict, Psychological
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: College of Business (COB)
Depositing User: Mr Husni Ismail
Date Deposited: 02 Jul 2009 06:53
Last Modified: 24 Jul 2013 12:05
URI: http://etd.uum.edu.my/id/eprint/115

Actions (login required)

View Item View Item