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Web Enabled Waiters Tracking System - A Prototype

Syed Noor Pernama, Syed Idris (2003) Web Enabled Waiters Tracking System - A Prototype. Masters thesis, Universiti Utara Malaysia.

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Abstract

Waiter, which is an applicant for telephone service is registered as a waiter when service cannot be provided owing to shortage of facilities. Waiters tracking are one of the vital elements in processes of Telekom Malaysia. The existing system, namely CASS (Customer Automated Service System) provides some tools for clearing waiters in the form of waiter reports and congested cable route report. However, these reports are managed manually, are not effective to fulfill the Telekom Malaysia mission and vision. This project aims to deliver an efficient and effective system to replace the manual way of clearing waiters. This web-enabled system namely Waiters Tracking System should definitely assist the state zone to clear waiters. The software development methodology used to develop this prototype is the Rational Unified Process (RUP) approach. This prototype was evaluated using User Interface Satisfaction Questionnaire to discover its functionality and usefulness. The results of the project development and project evaluation, and contribution of knowledge are described at the end of paper.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Waiter, Customer Automated Service System (CASS), Web-Enabled, Waiters Tracking System
Subjects: Q Science > QA Mathematics > QA76 Computer software > QA76.76 Fuzzy System.
Q Science > QA Mathematics > QA71-90 Instruments and machines
Divisions: Faculty and School System > Sekolah Siswazah
Depositing User: Mrs Shamsiah Mohd Shariff
Date Deposited: 25 Jan 2010 01:35
Last Modified: 24 Jul 2013 12:10
URI: http://etd.uum.edu.my/id/eprint/1155

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