Tekanan Kerja di Kalangan Kakitangan Jabatan Penilaian dan Perkhidmatan Harta (JPPH) di Lembah Klang

Sautarwin, Marto (2004) Tekanan Kerja di Kalangan Kakitangan Jabatan Penilaian dan Perkhidmatan Harta (JPPH) di Lembah Klang. Masters thesis, Universiti Utara Malaysia.

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Abstract

This study was conducted to determine the level of work stress and to ascertain the factors that may lead to work stress amongst staffs of JPPH Klang Valley namely JPPH Selangor, JPPH W.P Kuala Lumpur, JPPH Bandar Baru Bangi dan JPPH Gombak. It was also conducted to determine the nature of relationship between organizational, individual and physical stressor and level of work stress among the staff. The study also will determined whether there is any differences in level of work stress based on demographic factors such as gender, ages, designation and works experienced and which work stressor will give the strong effect on work stress. Quantitative method using questionnaires being applied for this study. A total of 174 respondents consisting of all scheme of services were selected. This study used structured questionnaire comprising 49 questions as a research instrument. The data collected were analyzed using Statistical Package for Social Science (SPSS) version 12.0. software program. Statistical analysis techniques such as t-test, ANOVA, Pearson correlation and multiple regression test were used to test 7 hypotheses. The findings showed that overall respondents has experienced low work stress level. Result also showed that there was a significant correlation between work stressor and work stress. Works stressor has been able to explained 23.6% variants of work stress and individual work stressor gave the strong impact on work stress compared with organizational and physical environment stressor. Findings also showed that there is no significant differences in level of work stress based on demographic characteristics such as gender, age, designation and work experienced.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Job Stress, Work Stress, Jabatan Penilaian dan Perkhidmatan Harta (JPPH), Klang Valley
Subjects: H Social Sciences > HF Commerce. > HF5001-6182 Business
Divisions: Faculty and School System > Faculty of Business Management
Depositing User: Mrs Hafiza Mohd Akhir
Date Deposited: 17 Feb 2010 08:01
Last Modified: 24 Jul 2013 12:11
URI: http://etd.uum.edu.my/id/eprint/1435

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