Working Prototype of Warranty Management System (WMS) for Computer Sales and Services Shops in Universiti Utara Malaysia (UUM)

Currently, there are rapid developments and improvements of technologies that we can see with our own eyes that change the way of people works and thinking. One of the fastest
technology improvement and development can be categorized into computer technology including the hardware and software system. Therefore, the need of warranty for customer satisfaction and protection is increasing everyday. Serious action and concern need to be taken into account to ensure the effectiveness and value of the computer technology. Warranty Management System (WMS) belongs to a class of a system intended to assist
customer to claim computer peripherals or products warranty in a more easiest and comfortable way. This research describes the working prototype of Warranty Management
System (WMS) for the computer sales and services shops in University Utara Malaysia(UUM). The Warranty Management System (WMS) is a web based application system.The process of warranty record is available online and the record will be stored in secure database. Customer does not have to bring the receipt or warranty card to claim for computer peripherals or products warranty. More, customer can also check their computer products or peripherals through the system. The Warranty Management System (WMS)will keep all the customer records with unique ID assign for each customer. Only authorized person or staff can access to the system. These new methods must attain unprecedented levels of security, speed, privacy, decentralization, and internationalization.