Tasks and User Performance Improvement for UUM Online Payment Using Key Stroke Level Model

Online payment is one of the components in postgraduate website in University Utara Malaysia (UUM). Not a lot of Student prefers to use this task, this research will focus a weakness points in the current payment model interface and strength points in proposed new online payment model by using Keystroke-Level Model (KLM) technique and improve weakness points in the current payment model interface. The study will be guided by a research question which was formulated as Follows. What is the efficiency problem of online payment that effect user to use the system? .How can the recommended online payment Model achieve efficiency of system and user aim? What is the user performance of current online payment Model to achieve the tasks? The population for this study will be the (undergraduate and postgraduate) students and staff in the University Utara Malaysia (UUM). The quantitative research approach was used since the researcher aimed to explore the important of (KLM) technique to enhance the current online payment model, and increases the acceptance level of the system.