Model Budaya Kerja Berkualiti: Kajian Kes di Universiti Lambung Mangkurat, Banjarmasin

This study aimed to identify factors that influence the quality work culture and implementation of the optimal work culture in primary school teacher education program at the University of Lambung Mangkurat Banjarmasin. This study started with the issue of the low quality practices in institutes of higher education in Indonesia. This low-quality work culture affect the quality of graduate for primary teacher trainees who attended this program. This problem continued to put primary education in Indonesia at a low position and thus reflect the low quality of work. Low-quality work is a result of the low practices in total quality management (TQM) in the primary school teacher education program at the University of Lambung Mangkurat. To achieve the goal of this study, case study approach with qualitative methods was used. By using this method, its allow researcher to identify factors that influence the quality work culture. TQM framework established by Venkatraman (2007) was used in this study. To gather
information, this study used purposive sampling and snow ball strategy. Respondents consisted of university leaders, faculty dean, and head of education programs, lecturers, support staff, students,customers and external stakeholders.
Data were collected using observation and in-depth interview methods, analysis of documents and through focus discussion group. Data analyses were done using the domain analysis, taxonomic, components and themes. Data validation is done through credibility, transferability, dependability and conformability. Findings of this study indicated that the formation of quality work cultures consists of quality
customers focus, staff involvement, continuous improvement, measurement, staff commitment, regular monitoring, committed leadership, organizational quality planning and the existence of quality organization, reward system, partnerships and quality. However the findings of this study differs from TQM framework set by Venkatraman (2007) which found that four additional factors such as regular
monitoring, reward systems, organizational quality planning and the existence of quality organization, and measurement that determines the quality work culture. This study also found that these factors affect the quality velocity models can assist the implementation of the optimum quality work culture.