A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department

Sayed, Raja R. H. (2010) A Mobile Government Portal for Driving Services in the Malaysian Roads and Transports Department. Masters thesis, Universiti Utara Malaysia.

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Abstract

The use of information technology has been one of the core elements in transforming the way government interacts with its citizens. Mobile government and the delivery of e-services from government are changing the way government governs and interacts with its citizenry. This study was implemented to create a new channel in Malaysia between the Malaysian government and its citizens and residents, to be more interactive with the delivery of e-services from the perspective of the direct service provider. The study examines the current state and the willingness of some developed countries to implement more interactive mobile portal for the delivery of e-services. E-services are present but the sophistication is still in its infancy when used by un-developed countries. Un-developed countries only provide published information and downloadable forms. Most un-developed countries portals provides only one way of communications, all of them still in the basic level of electronic interaction. Delivery of e-services for those countries is far from being mastered by the services provider. It's particularly lacking attention on making the services more interactive. Therefore, there are needs to develop and implement more effective two way of communication between the service providers "Government Ministries" in Malaysia and the users "Citizens".

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