Ahmed, Ridowan Mohamed (2010) CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya. Masters thesis, Universiti Utara Malaysia.
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Abstract
By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Libya. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; information gathering, information processing, information management, customer loyalty and customer retention with firm performance in telecommunication industry in Libya.
Item Type: | Thesis (Masters) |
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Supervisor : | Lebai Othman, Ismail |
Item ID: | 2285 |
Uncontrolled Keywords: | Customer Relationship Management, Firm Performance, Telecommunication Industry, Libya |
Subjects: | H Social Sciences > HF Commerce. > HF5001-6182 Business |
Divisions: | College of Business (COB) |
Date Deposited: | 22 Mar 2011 05:07 |
Last Modified: | 21 Apr 2022 06:48 |
Department: | College of Business |
Name: | Lebai Othman, Ismail |
URI: | https://etd.uum.edu.my/id/eprint/2285 |