Requirement Model for Electronic Records Car Dealers Services (e-RCDS): Towards Systematic Management for Market Service Department at Perodua Company

An electronic record is one of the tools to support the core of business process in the organization. However, Perodua Company doesn't have any system to manage their dealer's intake data report. Unfortunately, Market Service Department has faced many problems managing their dealer's
intake report. This study introduces the Requirement Model for Electronic Record for Car Dealers Service at Perodua Company. The requirement model developed base on user perspectives which is in this study 3 fact finding techniques conducted to capture, collect and collect the data and information such as interview, observation and data collection. The Unified Modeling Language (UML) is used for visualizing and model out the requirement. Using the prototype system recommend with the appropriate application to track their daily, weekly, monthly intake by
easy way, Furthermore, the electronic records for car dealer's used in most of the Perodua Dealer's Service Center in Malaysia to maintained the data to help executive in Market Service to track the report effectively. Thus, it
is hope that this requirement model will provide guidance and assistance for other researchers in designing and enhancing an e-RCDS in the future.