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A Study of Soft Skills among Bank Staff in Kajang

Norazila, Azli (2010) A Study of Soft Skills among Bank Staff in Kajang. Masters thesis, Universiti Utara Malaysia.

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Abstract

This study was to examine of Soft Skills Practices among Staff Working at Bank Rakyat in Kajang, Selangor. Soft skills are very important especially for employees to develop their skills, knowledge and ability to perform their work efficiently. By practicing soft skills, it can give benefits not only for organization but for employees and employers. The objective of this study was to: determine soft skills practices applied among staff working at Bank Rakyat in Kajang, Selangor, to determine the effectiveness of practicing soft skills among staff in organization, to determine factors that contribute soft skills practicing among employees, to determine the types of soft skills training by employer to improve employee's performance. This study used primary and secondary method for data collection process. For finding analysis two data analysis techniques that used: Descriptive Statistics Analysis that used to get frequencies of respondent's demographic and Inferential Statistics Analysis that used t-test analysis.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Soft Skills, Staff, Banks and Banking
Subjects: H Social Sciences > HF Commerce.
Divisions: College of Business (COB)
Depositing User: Mr Husni Ismail
Date Deposited: 10 Oct 2011 06:56
Last Modified: 24 Jul 2013 12:16
URI: http://etd.uum.edu.my/id/eprint/2455

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