A Preliminary Study on Internet Impacts Toward Human Resources Operation: A Case of Selected HR Agencies in Kuala Lumpur

The impact of Information and Communication Technologies has been one of the most exciting major events in the 20th century. The reason why the internet seems all-powerful
is because it has two characteristics no other mechanism possesses: First, the internet contains the biggest resource of information in the entire world; second, it
enables people to obtain an interactive platform to instantly communicate with each other. The internet has attracted a great deal of interest in the field of human
resources. Employers are increasingly turning to the web as a recruitment tool because online techniques are relatively cheap, are more dynamic and can often produce faster results than traditional methods of recruitment. This has impacted negatively on the operations of human resources agencies. A second school of thought believes that the advent of the internet has been positive through the introduction of more efficient tools for effective human resources management. This study provides insights into the impact of the internet on the management and operations of human resources agencies. The internet is shown as providing a whole set of challenges and opportunities for the human resources agency sector. The study shows that human resources agencies continue to play a key role in terms of defining and controlling the overall recruitment strategy and ensuring that systems are flexible to meet changing recruitment needs. All agencies face a threat from "side intermediation" because of the ways in which new technologies enable companies to recruit quickly at a relatively low cost. However, the overriding lesson is that the internet enables human resources agencies to continually innovate with new technologies themselves, finding ways of using technology to add real value to the services that they provide.