Service Quality in Universiti Kebangsaan Malaysia (UKM)

The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the
perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study
based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study
suggests some recommendation to improve UKM quality service.