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A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund

Kamisah, Abdul Latib (2012) A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund. Masters thesis, Universiti Utara Malaysia.

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Abstract

In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder to achieve their goals and objectives. A study on stress among customer service executive and officers was conducted through questionnaires of 81 customer service executives and officers at Central Region, Employees Provident Fund. This research found that factors contribute to stress among customer service are customer attitudes and time constraint.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce. > HF5548.7-5548.85 Industrial Psychology
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr Husni Ismail
Date Deposited: 10 Dec 2012 08:42
Last Modified: 19 Apr 2016 07:56
URI: http://etd.uum.edu.my/id/eprint/3016

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