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Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana

Roziyana, Jafri (2012) Factors Influencing Job Satisfaction Among Employees: A Case Study of Hotel Taiping Perdana. Masters thesis, Universiti Utara Malaysia.

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Abstract

This study was conducted to gain view on the issue of job satisfaction in a Hotel Taiping Perdana among the employees. The main purpose of this study is to determine relationship between pay, supervision, work itself, work conditions, promotion opportunities and job satisfaction. The dependent variable is job satisfaction while the independent variables are pay, supervision, work itself, work conditions, promotion opportunities. This study is conducted through quantitatively method where data is collected using a set of questionnaire.Survey questionnaires were used in order to obtain feedback from respondents. Samples of this research were the employees of Hotel Taiping Perdana where a total of 68 respondents (85 percent) took part in the survey.The findings show that there is a positive significant relationship between pay,supervision,work conditions, promotion opportunities and job satisfaction. This show,employees feel satisfied when they worked at Hotel Taiping Perdana. The study provides a better understanding regarding the factors affecting job satisfaction in hotel industry.Thus,it emphasizes that there is still a need to conduct additional research to filling the gaps that not been solved in the current study. The findings of this study is of immerse benefits to the Hotel Taiping Perdana and will enable to gain better competitive advantage to be able to compete among local and international hotel. Since the findings will assist the hotel organization to know the best way of satisfying their employees. Furthermore, in the final chapter, some recommendations were provided for future use to any researcher in this academic field.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 27 Feb 2013 04:59
Last Modified: 20 Apr 2016 08:33
URI: http://etd.uum.edu.my/id/eprint/3103

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