UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Gaya Pengurusan Konflik di Kalangan Pegawai Kumpulan Pengurusan dan Profesional: Satu Kajian Kes di Jabatan Ketua Pengarah Tanah dan Galian Persekutuan, Putrajaya

Noor Rashidah, Ramli (2011) Gaya Pengurusan Konflik di Kalangan Pegawai Kumpulan Pengurusan dan Profesional: Satu Kajian Kes di Jabatan Ketua Pengarah Tanah dan Galian Persekutuan, Putrajaya. Masters thesis, Universiti Utara Malaysia.

[img] PDF
NOOR_RASHIDAH_RAMLI.pdf
Restricted to Registered users only

Download (1MB)
[img]
Preview
PDF
1.NOOR_RASHIDAH_RAMLI.pdf

Download (844kB) | Preview

Abstract

The purpose of this study was to investigate the conflict management styles among the group of management and professional officers in Department of General Director of Lands and Mines, Putrajaya, Malaysia. The focus of this research was on the differences of each variable for demographic factors and the relationship between personality dimension and conflict management styles. Out of 122 questionnaires distributed, a total of 104 questionnaires were returned and valid to process. The data was analyzed using Statistical Package for Social Science (SPSS) version 18.0. The finding showed that there was significant differences in demographic factors of age, highest educational level, marital status, years of service in government sector, and grade in current post in the ways of conflict management styles, however in term of gender, race and the number of customers that has to be entertained a day, the result showed that there was no significant differences impact. The Pearson Correlation was applied to investigate a correlation between independent variables of personality dimension and dependent variables of conflict management styles. The research proved that there was highly significant relationship in the perception of majority respondents for personality dimension and conflict management styles with r value of .535**. The result indicates that majority of respondents held an Extrovert personality (mean 3.70), Conscientiousness (mean 3.68), and Openness to Experience (mean 3.67),whereas for Agreebleness (mean 3.23) and Neuroticism (mean 3.20). Generally, the personality dimensions have a positive relationship with the conflict management styles but only Neuroticism personality represents a strong relationship with negative. The findings also showed that the most preferred conflict management styles that has been practices in this group of respondents was Compromise (mean 3.98), followed by Collaboration (mean 3.73), Accommodate (mean 3.66), Avoidance (mean 3.61) and Competition (mean 3.33).

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: College of Business (COB)
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 02 Apr 2013 07:20
Last Modified: 19 Apr 2016 03:47
URI: http://etd.uum.edu.my/id/eprint/3225

Actions (login required)

View Item View Item