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Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry

Olimdjon, Elov (2012) Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry. Masters thesis, Universiti Utara Malaysia.

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Abstract

By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience. companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Uzbekistan. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; customer needs and expectation, effective customers' performance, customer loyalty, and factors-that dissatisfy customers in telecommunication industry in Uzbekistan.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce. > HF5001-6182 Business
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 02 Apr 2013 06:52
Last Modified: 20 Apr 2016 07:26
URI: http://etd.uum.edu.my/id/eprint/3240

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