Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry

Olimdjon, Elov (2012) Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry. Masters thesis, Universiti Utara Malaysia.

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Abstract

By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience. companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Uzbekistan. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; customer needs and expectation, effective customers' performance, customer loyalty, and factors-that dissatisfy customers in telecommunication industry in Uzbekistan.

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