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The Determinants of RMPnet System Adoption Among Senior Police Officers of Royal Malaysia Police

Saadiah, Kadir (2013) The Determinants of RMPnet System Adoption Among Senior Police Officers of Royal Malaysia Police. PhD. thesis, Universiti Utara Malaysia.

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Technology adoption has emerged as an important determinant in understanding its acceptance by end-users in many government organizations. However, there has not been much research focused on technology adoption in government organization in Malaysia especially in law enforcement agencies. This study investigates the determining factors that affect the end-users’ technology adoption in a government organization in Malaysia. Specifically, the aim of this study was to determine the system technology adoption among senior police officers of Royal Malaysia Police (RMP). A survey methodology was employed to collect the data. Senior police officers from the contingents of Bukit Aman, Selangor, Kuala Lumpur, Central Brigade General Operations Force, RMP College Kuala Lumpur, Negeri Sembilan, Melaka, Johor and RMP Technical College were chosen as the sample for this study. A systematic sampling procedure was used to select respondents from the respective police contingents. Ten hypotheses were proposed regarding the determinants of RMPnet System technology adoption. Structured questionnaires comprising 41 questions that were used to measure seven variables; RMPnet System adoption, innovativeness, top management support, RMPnet System experience, perceived usefulness, behavioural intention, and user support were adopted in this study. Out of the 700 questionnaires, only 521 were usable, thus yielding a response rate of 74.4 percent. The findings revealed that significant relationships exist between four of the determinants (top management support, perceived usefulness, user support and system experience) and RMPnet System adoption. The findings also revealed that innovativeness moderated the relationships between all the determinants (top management support, perceived usefulness, user support, technology experience and system experience) and the RMPnet System adoption. The study concluded with a discussion on theoretical and practical implications and suggestion for future research.

Item Type: Thesis (PhD.)
Uncontrolled Keywords: Technology Adoption, Top Management Support, Perceived Usefulness, User Support
Subjects: T Technology > T Technology (General) > T58.6-58.62 Management information systems
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 19 Aug 2013 08:13
Last Modified: 18 Apr 2016 02:32
URI: http://etd.uum.edu.my/id/eprint/3456

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