A Requirement Model For WAP-Based Mobile Banking Services In Malaysia

Mobile banking has emerged as a wireless service delivery channel in order to create added
value for customers' banking transactions. Previous studies indicate that factors
contributing to the adoption of mobile banking are related to convenience, access to the
service regardless of time and place, privacy and savings in time and effort. This study
proposes a WAP-based application that can be used to provide banking services anytime
anywhere while protecting the customers' security. Implementing this model will return in
many benefit for both banking institutions and their customers at the same time.