The moderating effect of organizational support on the relationship between social competencies, technical competencies, willingness and HR profesionals' effectiveness : A study among bank managers in Pakistan

The banking sector is the backbone of any growing economy and this sector has also played an important role in the economy of Pakistan. The Human Resource (HR) professionals in Pakistan have been claimed to be responsible for the banking employees' performances who subsequently contributed towards the growth of banks. Thus, HR competency had been speculated to have some connection with HR professionals' effectiveness. The objective of this study was to determine the influence of HR competencies on their effectiveness in the banking sector of Pakistan. The study was motivated by the resource-based view (RBV) and human resource competency model. The impact of HR professionals' social, technical competencies and willingness on their effectiveness were examined. The study also examined the moderating effect of organizational support on the relationship between HR professionals' social, technical competencies and HR professionals' willingness and HR professionals' effectiveness in the said banking sector. The survey method was used to conduct the study and the questionnaire was adapted from past researchers' instruments. The sample was 370 private bank branch managers in Pakistan and 183 responded. This gave the
study a response rate of 49 percent. The results suggested that the HR professionals' social, technical competencies and HR professionals' willingness had a positive and significant relationship with HR professionals' effectiveness. The study also found that the organizational support had moderated the effects on the relationship between the competencies and the willingness of HR professionals with the HR professionals' effectiveness. Finally, this study had recommended the need for HR professionals to further enhance their competencies in the areas of credible activist, strategic architect and business ally in the banking sector of Pakistan