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Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia

Kamsiah, Kamin (2014) Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia. PhD. thesis, Universiti Utara Malaysia.

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Abstract

Past research shows that there is an association between superior-subordinate communication with relationship quality, work stress and communication satisfaction. However, studies that are related to relationship quality and work stress are mostly done in Western countries and less carried out in Malaysia. Apart from that, several issues related to demographic aspect such as gender was not addressed in the previous studies. This study intended to examine the relationship between the superior-subordinate communication, relationship quality, work stress, and communication satisfaction as moderator in the relationship between these variables in the Prisons Department of Malaysia. In addition, this study aimed to identify the differences between variables based on demographic factors. This study employed the quantitative methodology and the data was collected through the distribution of questionnaires. A total of 447 respondents from eight correctional institutions comprising officers to the rank of Prison Superintendents to Prison Warders were selected using stratified random sampling technique. Statistical analysis techniques such as Pearson Product-Moment Correlation Coefficient (r), t-test, Analysis of Variance (ANOVA) and Structural Equation Modelling (SEM) were used to test the hypotheses. The results showed positive and significant relationship between superior-subordinate communication, relationship quality and communication satisfaction. The study also revealed that there was no relationship between superior-subordinate communication, relationship quality, communication satisfaction and work stress. Furthermore, there are differences in superior-subordinate communication, the relationship quality, work stress and communication satisfaction according to demographic criteria. Some implications and recommendations based on the findings of the study were presented in an effort to improve the superior-subordinate communication in the Prisons Department of Malaysia. For instance, to increase the supervisory communication activities through officers’ openness and recommendations for further research to make comparison between uniformed and non-uniformed organization.

Item Type: Thesis (PhD.)
Uncontrolled Keywords: Communication satisfaction, Superior-subordinate communication, Work stress, Relationship quality
Subjects: H Social Sciences > HF Commerce. > HF5548.7-5548.85 Industrial Psychology
P Language and Literature > P Philology. Linguistics
Divisions: Awang Had Salleh Graduate School of Arts & Sciences
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 02 Mar 2015 04:03
Last Modified: 25 Apr 2016 00:37
URI: http://etd.uum.edu.my/id/eprint/4390

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