Pengaruh kepimpinan pengetua dan amalan Pengurusan Kualiti Menyeluruh (TQM) terhadap kepuasan kerja serta komitmen guru

Rosnani, Kaman (2014) Pengaruh kepimpinan pengetua dan amalan Pengurusan Kualiti Menyeluruh (TQM) terhadap kepuasan kerja serta komitmen guru. PhD. thesis, Universiti Utara Malaysia.

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Abstract

Teacher job satisfaction and commitment are essential in improving school performance. However, previous studies in Malaysia showed that the two variables are moderate. Additionally, research on the relationship between transformational leadership, Total Quality Management (TQM) and teacher job satisfaction and commitments have showed inconsistencies in their findings. Therefore, this study aims to identify the influence of transformational leadership on the TQM practices, teacher job satisfaction and commitment. This study also aims to determine the level of transformational leadership, TQM practices, teacher job satisfaction and commitment. A total of 309 teachers from 31 high-performance schools in Peninsular Malaysia were randomly selected to participate in this cross sectional survey. A total of four standardised questionnaires, namely the Principal Leadership Questionnaire (PLQ), the TQM, the Teaching Satisfaction Scale (TSS) and the Organizational Commitment Questionnaire (OCQ) were used to collect the data. The data were analysed using the structural equation modeling method (SEM). The results revealed that transformational leadership does influence the TQM practices, teachers' job satisfaction and teachers' commitment. On the other hand, TQM practices do not affect the teachers' job satisfaction and commitment. The results revealed that TQM practices are not a mediating variable on the relationships between transformational leadership, teachers' job satisfaction and teachers' commitment. The results also found a high level of transformational leadership practiced by the principal, and a very high level on the TQM practices. The teachers' job satisfaction and commitment were also at a high level. Upon modification, the best compatibility test model (goodness-of-fit model) showed that it is able to match the data. This study has further contributed to the development of the transformational leadership theory, TQM, job satisfaction and commitment of teachers in the Malaysian context. In addition, this study suggests that in order to improve the TQM practices, as well as the job satisfaction and commitment of teachers, school principals must practice transformational leaderships style.

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