UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

A study on electronic procurement's user satisfaction

Wan Nurulhidayah, Wan Samsudin (2014) A study on electronic procurement's user satisfaction. Masters thesis, Universiti Utara Malaysia.

[img] Text
s815959.pdf
Restricted to Registered users only

Download (1MB)
[img]
Preview
Text
s815959_abstract.pdf

Download (446kB) | Preview

Abstract

This study examines the direct relationship between perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsivenss and user‟s satisfaction. A total of 450 questionnaires were disributed to participants who had agreed to participate in this study. However, only 312 questionnaire were usable for further analyses. Hypotheses for direct effect were tested using multiple regression analyses. Results showed that all variable tested in this study, namely perceived ease of use, perceived usefulness, top management support, vendor assurance, vendor responsiveness were significantly positively associated with user's satisfaction. Implications of the findings, potential limitations, and directions for future research are discussed

Item Type: Thesis (Masters)
Uncontrolled Keywords: User satisfaction; Perceived ease of use; Perceived usefulness; Top management support; Vendor assurance; Vendor responsiveness
Subjects: H Social Sciences > HF Commerce. > HF5548.7-5548.85 Industrial Psychology
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 10 Jun 2015 10:31
Last Modified: 18 Apr 2016 03:30
URI: http://etd.uum.edu.my/id/eprint/4589

Actions (login required)

View Item View Item