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The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia

Reni Junita, Yahya (2014) The relationship between emotional intelligence, job demand and in-role job performance among senior 'P.T.D.' officers in Malaysia. Masters thesis, Universiti Utara Malaysia.

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Abstract

Generally, this research focussed on the relationship between emotional intelligence, job demand and in-role job performance among senior P.T.D. officers. The main objectives of this study is to determine the relationship between emotional intelligence dimensions (i.e. self-awareness, self-motivation, managing emotion, mentoring emotion and relating well) and in-role job performance. Besides that, this study also aimed to examine the inverse relationship between job demand and in-role job performances. Thus, ths study focus on senior officers of Administrative and Diplomatic Service (P.T.D.) scheme in Malaysia. This study covered officers from grade 48, 52 to 54 from 24 ministries and department in Putrajaya, Malaysia. The samples about 330 officers were drawn from the total population of 1929 officers by using stratified simple random sampling method. However, only 120 officers returned feedbacks and being the respondents for this study. The collected data were analyzed using SPSS software application version 22.0. This research was using multiple regressions analysis to test the data. The findings indicated that there was no significant relationship between emotional intelligence dimensions and in-role job performance. The job demands also produced the same result. Thus, there was no significant inverse relationship between job demand and in-role job performance. In summary, it could be concluded that the in-role job performance for senior PTD officers were neither affected by emotional intelligence dimesions, nor job demand. The implications of this study were discussed by applying the Herzberg two factors theory into current situations of public services in Malaysia. Lastly, due to limitations found in this study, several recommendations were proposed for future research.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Emotional Intelligence Dimensions, Job Demand, In-Role Job Performance
Subjects: H Social Sciences > HF Commerce. > HF5548.7-5548.85 Industrial Psychology
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 23 Jun 2015 08:33
Last Modified: 18 Apr 2016 02:03
URI: http://etd.uum.edu.my/id/eprint/4681

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