UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

The factors affecting student's satisfaction in University Utara Malaysia, Kedah

Nurul Hidayah, Md Noor (2015) The factors affecting student's satisfaction in University Utara Malaysia, Kedah. Masters thesis, Universiti Utara Malaysia.

[img] Text
s814541.pdf
Restricted to Registered users only

Download (1MB)
[img]
Preview
Text
s814541_abstract.pdf

Download (833kB) | Preview

Abstract

Theoretically, education can be considered as one of important and fruitful investment that all the time rewards in numerous ways. The strong and effective educational systems results in the greater performance of the students. Based on Muhamd, Rizwan and Ali (2010) state “the educational institutions where the system is affective and administration is willing to provide the quality services always enjoy more incoming of brilliant and talented students.” Student paying fee tuition in higher education, they deserve to get something in high quality that suits with the value of money paying for tuition fee. The level of satisfaction among the student being as a scale in measuring whether HEI afford to deliver or provided services, technology, and facilities in effective ways. This study empirically examines the relationship between campus services, technology, and campus facilities and students’ satisfaction and which factors impact on student’s satisfaction in University Utara Malaysia, Kedah. The sample size in this study was 377 undergraduate student of UUM. The result of this study shown the positive relationship between campus services, technology, and campus facilities and students’ satisfaction, but only campus services is significant with students’ satisfaction

Item Type: Thesis (Masters)
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 25 Jun 2015 06:24
Last Modified: 14 Apr 2016 02:23
URI: http://etd.uum.edu.my/id/eprint/4693

Actions (login required)

View Item View Item