Products’ knowledge among Islamic banks’ staffs in Alor Setar, Kedah

This research focuses on the level of knowledge among the Islamic bankers towards the Islamic banking products. It is intended to measure the factor that might affect the knowledge of Islamic bankers which include the understanding of underlying principles, religiosity factors, perceptions towards the Islamic banking and training gained in the workplace. This study examines the relationships between the knowledge with all the mentioned factors earlier. A proposed theoretical framework has been developed in this study in order to illustrate the whole research area. Hypothesized relationships are tested using survey responses from a sample of 150 respondents which consist of the Islamic banks’ staff who worked in the Islamic banks. Results revealed a positive relationship between the understanding of underlying principles and training gained in the Islamic banks with the knowledge. Apart from that, the perception and religiosity have not given much influenced towards the knowledge. The results reported in this research are useful to both industry and academics by providing relevant exploratory data about the knowledge. The results should be able to recommend some suggestion on how to
improve the knowledge among the Islamic bankers. The issue of the accessibility of
well-trained and skilled employees must be spoken critically by the industry players,
government as well as academician in order to obtain sustainable growth and to realize Malaysia as Asia Islamic financial hub