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The influence of job stress factors toward job performance among Royal Malaysian Police at Kuala Lumpur

Mohd Shah Rizan, Mohd Rozi (2015) The influence of job stress factors toward job performance among Royal Malaysian Police at Kuala Lumpur. Masters thesis, Universiti Utara Malaysia.

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Job Stress can affect individuals and lead to job performance. This study was conducted to assess the influence of job stress factors on the job performance among Royal Malaysia Police at Kuala Lumpur. In this cross sectional study all 112 police members at KLPCH. Job stress and job performance was measured using standard questionnaires provided by researcher adopted from previous studies. The data obtained were analyzed by using the software of Statistical Package for the Social Science (SPSS) version 19 was used to estimate the effect of job stress factors on the job satisfaction. In this study the result explained that 14.3% of variance that describes the DV (job performance of police members) was accounted to the IVs (job stress) where the F value = 5.991 and significant value is 0.001 (p<0.05). The dimension of role conflict is significant and describes that β = 0.342, the significant value is 0.043 which is less than 0.05 (p < 0.05) but role ambiguity demonstrates that β = 0.057, the significant value is 0.719 and job control describes that β = 0.133, the significant value is 0.243 which is more than 0.05. A Pearson correlation analysis shows that role ambiguity, role conflict and job control with job performance of police members have a positive correlation in which r = 0.294, 0.353, and 0.303, 0.475, and p = 0.000; p<0.05. The weak of the relationship between these two variables also was weak for role ambiguity, role conflict and job control. This study showed that job performance is influenced by role conflict and not influence by role ambiguity and job control of job stress. Therefore, for improvement of job performance in workers, different parameters of these three dimensions of job stress should be considered

Item Type: Thesis (Masters)
Uncontrolled Keywords: Job performance; Job Stress; Role Ambiguity; Role Conflict; Job Control, Royal Malaysia Police
Subjects: H Social Sciences > HF Commerce. > HF5548.7-5548.85 Industrial Psychology
H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 02 Nov 2015 08:25
Last Modified: 12 Apr 2016 07:37
URI: http://etd.uum.edu.my/id/eprint/5117

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