Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad

Human Resources Management (HRM) is getting more important in the business nowadays because human behavior and their knowledge are the most important aspect in influencing productivity of the organization. One of the elements in HRM is employee satisfaction measurement. Employers
have to ensure that employee satisfaction is high among the worker which is a precondition for increasing productivity, committed to provide world class customer services, quality of the job and responsiveness. The purpose of this study is to examine which human resources practices could affect job satisfaction amongst customer services officer in Station Operation
Kelana Jaya Line, Rapid Rail Sendirian Berhad. A survey of 114 staffs started in May 2014 until June 2014, in all job grading who were selected using simple random sampling. Inferential, descriptive statistics, correlation, multiple regression analysis was run through SPSS version 17 to test the research hypothesis. Employee job satisfaction was selected as dependent variable and 6 hypotheses have been developed. Human Resources practices such as recruitment and selection, training and development, performance appraisal and rewards system, compensation and benefits were selected and adapted from Guest Model and Society of Human Resources Management report, USA. Multiple regression analysis shows that 50.1% factors are explained in the study. Pearson Correlation results show that all hypotheses are accepted and positively significance to employee job satisfaction. Findings, theoretical implication, suggestion for future studies and recommendation are suggested