UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Acceptance of internet banking among FELDA settlers in Bukit Tangga

Mohamad Azlan, Mohamad Nasrun (2013) Acceptance of internet banking among FELDA settlers in Bukit Tangga. Masters thesis, Universiti Utara Malaysia.

[img] Text
Restricted to Registered users only

Download (2MB)

Download (2MB) | Preview


Using an already developed model for measuring the quality of online services and its acceptance, the author of this thesis has developed and later on modified a theoretical model (instrument) for measuring the quality and acceptance by people of online banking services particularly in FELDA Bukit Tangga. Using quantitative research method including the design and distribution of a set of questionnaire, empirical data was collected on which statistical analysis has been performed. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality and acceptance of online banking services includes four quality dimensions (Service Performance, Website Characteristics, Communication and Efficiency) with total of 29 items (questions). Furthermore, based on the modified theoretical model, people's acceptance with different aspects of the online banking services has been evaluated. Based on the results of the Analysis of the Empirical data, managerial recommendations are given. Suggestions for further research on internet banking acceptance were also offered

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HG Finance
Divisions: Othman Yeop Abdullah Graduate School of Business
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 23 Nov 2015 01:27
Last Modified: 18 Apr 2016 00:24
URI: http://etd.uum.edu.my/id/eprint/5211

Actions (login required)

View Item View Item