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Using Simulation To Evaluate The Performance Of Internet Payment System : A Case On Cybank

Ida Harlina, Ikhwan Nasir (2002) Using Simulation To Evaluate The Performance Of Internet Payment System : A Case On Cybank. Masters thesis, Universiti Utara Malaysia.

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The Internet Payment System (IPS) is the latest means of doing financial transactions over the Internet. Howvever. its inefficient usage anlong Internet users has become a prime discussion anlong many folks and many tentative assumptions were made. Hence, the first aspect of this research was aimed to identify problems and reasons that caused this hindrance. The result indicated the time-consuming factor to process real-time requests as one of its main deficiency. A few performance enhancement approaches were recognized and Cybank's management was stimulated to counter those predicaments in order to excite its current and potential users in employing Cybank. This is in line with Cybank's vision, which is to be a world class IPS supplier in the IPS industry. The second aspect of this research covered the use of simulation in modeling the operational behavior of Cybank. It has been proven that this technique is very effective in modeling such complex systems like the IPS. The simulation technique has also succeeded in recommending appropriate and sound changes that could be implemented on Cybank, based on the quantitative result acquired from experiments performed on the built model.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Internet Payment System, Cybank, Performance Survey, Simulation, Model Experimentation
Subjects: H Social Sciences > HG Finance
Divisions: Faculty and School System > Sekolah Siswazah
Depositing User: Mrs Hafiza Mohd Akhir
Date Deposited: 21 Oct 2009 05:08
Last Modified: 24 Jul 2013 12:07
URI: http://etd.uum.edu.my/id/eprint/527

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