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Work stressors, technostress and employee commitment to change: The moderating effect of internal communication

Nor Farah Hanis, Zainun (2015) Work stressors, technostress and employee commitment to change: The moderating effect of internal communication. Masters thesis, Universiti Utara Malaysia.

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Abstract

The purpose of this study is to examine the relationship of work stessors (role overload, role conflict, role ambiguity, organizational constraints and interpersonal conflict) and technostress (techno-overload, techno-invasion, techno-complexity, techno-insecurity and techno-uncertainty) on employee commitment to change. This study also examined whether internal communication as a moderator give an impact to work stressors and technostress on the relationship with employee commitment to change among nonacademic staff in three universities located in northern region of Malaysia which are UUM, UNiMAP and UiTM Perlis. Regression analysis results showed techno-invasion and techno-insecurity have significant and negative relationship with employee’s normative commitment to change. The result also indicated internal communication as a moderator has a significant relationship between techno-uncertainty and employee’s affective commitment to change. Finally, result also indicated internal communication as a moderator has a significant relationship between techno-uncertainty and employee’s normative commitment to change

Item Type: Thesis (Masters)
Uncontrolled Keywords: Work Stressors, Technostress, Affective Commitment, Continuance Commitment, Normative Commitment, Internal Communication
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: School of Business Management
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 17 Mar 2016 06:54
Last Modified: 13 Apr 2016 00:21
URI: http://etd.uum.edu.my/id/eprint/5489

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