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Workplace deviant behaviour: Study on bank employees in Klang Valley, Malaysia

Ibnu Khaldoon, Ahmad Zakuan (2015) Workplace deviant behaviour: Study on bank employees in Klang Valley, Malaysia. Masters thesis, Universiti Utara Malaysia.

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Abstract

The purpose of this study was to determine the relationship between workload, work stress, role conflict, emotional exhaustion, and workplace deviant behaviour. Although a lot of previous studies have examined the workplace deviant behaviour, but research on the relationship between workload, work stress, role conflict, role ambiguity and workplace deviant behaviour were studied in separate studies. For this purpose a total of 140 bank officers who work in bank around Klang Valley have been selected as respondents for this study. Descriptive analysis (mean, frequency, mode and standard deviation) and the inference
analyses (Pearson correlation and multiple regression analysis) were used. The findings
indicate a low level of workplace deviant behaviour. The result of correlation analysis
between the variables showed a significant relationship between workload, work stress,
role conflict, role ambiguity and workplace deviant behaviour. The result of multiple
regression analysis indicated role conflict was the largest contributor to workplace deviant behaviour. This study has practical implications in terms of where the organization should take into account the role conflict as a high potential to increase workplace deviant behaviour.

Item Type: Thesis (Masters)
Supervisor : Nordin, Norhafiza
Item ID: 5560
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD58.7 Organizational Behavior.
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 05 Apr 2016 04:55
Last Modified: 18 Mar 2021 08:12
Department: Othman Yeop Abdullah Graduate School of Business
Name: Nordin, Norhafiza
URI: https://etd.uum.edu.my/id/eprint/5560

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