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Kepuasan pelajar terhadap perkhidmatan di Pusat Budaya dan Seni (PBS) Universiti Utara Malaysia (UUM)

Mohd Jasrihanizan, Badol (2016) Kepuasan pelajar terhadap perkhidmatan di Pusat Budaya dan Seni (PBS) Universiti Utara Malaysia (UUM). Masters thesis, Universiti Utara Malaysia.

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Abstract

Customer satisfaction is an important and critical issue to ensure the comfort of its customers in an organization. Students act as a client to an educational institution has its own requirements that must be met by the management of the institution. The objective of this study was to determine the level of student satisfaction with the services offered by the Center for Culture and Arts (PBS), Universiti Utara Malaysia (UUM) selected based on several factors such as location, access, service staff and the service .. The sample is student- UUM students involved in cultural activities and to seek the services of the Centre for culture and Arts (PBS) as many as 102 people. Questionnaires were distributed using sampling techniques for comfort (convenience sampling). While the design of this study used a qualitative approach. The questionnaire used as an instrument to obtain research data. Data were analyzed using percentage, frequency, mean and standard deviation using the Statistical Package for Social Sciences (SPSS). Results from the analysis of the data showed that the level of student satisfaction with the service provided is moderately good. The findings of this study can be a guide to the management to make improvements in enhancing the quality of services provided to students.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce. > HF5415.33 Consumer Behavior.
Divisions: School of Business Management
Depositing User: Mr. Badrulsaman Hamid
Date Deposited: 04 Jan 2017 10:45
Last Modified: 04 Jan 2017 10:45
URI: http://etd.uum.edu.my/id/eprint/5938

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