Management quality management processes in a naval ship construction company: A qualitative case analysis

This industrial research study investigates the challenges encountered in the quality management implementation in a naval ship construction and maintenance company. This study will provide a proper view of the work completed in the process of ship construction and maintenance, especially in the Quality Department and will recommend improvements in quality, particularly in the building of a ship. Specifically, it aims to deeply examine the application of quality management
knowledge and tools in the process-based work inspection planning, work monitoring activities and record-keeping information management. Additionally, the role of the Quality Department in the ship construction projects has been the main focus of this research study. In achieving the objectives, this case study has applied the qualitative approach which involved activities such as interviewing the focus group especially in
Quality Department, observing the work-related activities that involve with quality work inspection process and reviewing quality-related documentation base on the ship construction work report and quality work inspection activities. The results of the three approaches were then triangulated and analysed by using Nvivo sohare for
identification of relevant themes that normally use by qualitative researcher. The study has revealed the importance of team work and high understanding among various departments in managing the inspection planning and work-related information. It has identified the issues that had occurred in during the research, provided an analysis that can benefit the company and contributed to academic
knowledge and also enhance the company's vision and mission. Furthermore, with proper improvement activities aligned with the actual work process will also result in higher productivity and quality of work processes as well as reducing the difficulties and problems encountered in the implementation of the quality management of this
company.