LMS continuance among students and lectures in northern Malaysian public universities through expanded expectation confirmation theory (ECT) perspective

Learning Management System (LMS) is a system that especially developed and broadly applied for teaching and learning process. This thesis aims to investigate users’ expectation in using LMS for their teaching and learning process among higher education institutions. In detail, this thesis was conducted to determine students’ and lecturers’ expectations on using LMS and define their future need on LMS. For the purpose of this study, a survey which involved 727 students and lecturers from the northern region public university was carried out. This thesis used expanded Expectation Confirmation Theory (ECT) to find users’ expectation in accepting LMS. In addition, six main variables include perceived usefulness (PU), perceived ease of use (PEOU), confirmation (CON), perceived enjoyment (PE), satisfaction (SAT) and continuance intention (CI) on LMS usage were used to find the relationship between the selected variables that influence users’ intention to use LMS in their teaching and learning. A structured questionnaire was designed where data were analysed by SPSS 20.0 to determine the relationship between the selected variables. The findings show that PU, PEOU, CON, PE, SAT and CI were significantly important determinants to predict users’ intention to use LMS continuously.