Influency factors of information and communication technology on selection (ICT) in logistics on third party logistics service providers in Malaysia

The function of Information Communication Technology is still unevenly distributed among the logistics providers leading to sizeable front-linersin controlling the market. The ICT involves directly with the customers‟ relationships, manufacturing, transportation, warehousing networks and data streams directly.The concepts of third party logistics came to bear from the arising needs to extend transportation services by transportation industries to its numerous customers. This study targeted at providing remedies to the most of existing gaps relating the influence of ICT facilities in logistics especially among the Third Party Logistics Services in Malaysia. Third Party Logistics Services can be referred as an outsourcing of transport and logistics activities to outside companies that are not consignors or consignees to the transaction. In most cases, more than one activities are outsourced and it includes storage, warehousing and transportation.In malice of the effort put into action by organisations in creating a high responsive team that will run into the commuting and increasing demand of their highly fickle and impatient clients and the companies supply chain challenges. Grounded on this fact, this study targeted at providing antidotes to most of the existinglacuna relating the role of ICT facilities in logistics and supply chain management, most especially among the 3PLs in Malaysia.The study utilized in the used of questionnaire to gather the required information from Third Party Logistics service providers. The data were analysed among 150 respondents and correlatedresult shows that the selection onan appropriate tools of ICT has a significant effect on the competitive advantage of third party logistics‟companies. The result of study is able to be used for the measurement of the performance and benchmarking on the importance of ICT in leading the 3PLs logistics industry.