UUM Electronic Theses and Dissertation
UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

The impact of role conflict, physical environment, work-load, work-life balance and job security on employee's job satisfaction among staffs at claims department of insurance company in Kuala Lumpur

Mangalaselvi, Meerasingam (2017) The impact of role conflict, physical environment, work-load, work-life balance and job security on employee's job satisfaction among staffs at claims department of insurance company in Kuala Lumpur. Masters thesis, Universiti Utara Malaysia.

[thumbnail of s816448_01.pdf]
Preview
Text
s816448_01.pdf

Download (1MB) | Preview
[thumbnail of s816448_02.pdf]
Preview
Text
s816448_02.pdf

Download (746kB) | Preview

Abstract

Job satisfaction in regards to one’s feeling or state of mind regarding nature of their work. Job can be influenced by variety of factors like quality of one’s relationship with their supervisor, quality of physical environment in which they work, degree of fulfilment in their work, etc. Job stress becoming a major issue in affecting job satisfaction of an individual in the workplace. This research was done to evaluate the impact of job stressor on employee’s job satisfaction among staffs in claims department of insurance company in Kuala Lumpur. The objective of this research is to determine the main job stressor, level of job satisfaction and relationship between job stressor on job satisfaction among mong staffs’ in claims department of insurance company in Kuala Lumpur. Total 290 questionnaires were completed by claims assessors from three different insurance company. Data were then gathered and analysed using Statistical Package for Social Science (SPSS) version 18. This study reveals that all five variables of job stressor, namely role conflict, physical environment, workload, work-life balance and job security are significantly correlated with job satisfaction. A positive correlation exists between the physical environment and job satisfaction, which R= 0.165, p=0.031 as well as the job security and job satisfaction which R= 0.526, p=0.000. Certainly role conflict, work life balance and workload have a negative correlation with the job satisfaction which are R= -0.283, p=0.000, R= -0.791, p=0.000 and R= -0.732, p=0.000 respectively. This study also shows that Claims Department staff generally has average level of job satisfaction, since mean, median and mode for job satisfaction are, 3.642, 4.000 and 5.00 respectively. For the recommendation, future researcher may perform qualitative studies either with the same variables or different variables, within different settings or sectors (such as education sector, health sector, military departments etc. As a conclusion of this research, job stressors plays a major role in job satisfaction and it is essential for successful firm since there is a significant relationship between job stress and the job satisfaction.

Item Type: Thesis (Masters)
Supervisor : UNSPECIFIED
Item ID: 7226
Uncontrolled Keywords: job satisfaction, role conflict, workload, work-life balance, job security
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Othman Yeop Abdullah Graduate School of Business
Date Deposited: 16 Jun 2019 00:00
Last Modified: 10 May 2021 01:29
Department: Othman Yeop Abdullah Graduate School of Business
URI: https://etd.uum.edu.my/id/eprint/7226

Actions (login required)

View Item
View Item