UUM ETD | Universiti Utara Malaysian Electronic Theses and Dissertation
FAQs | Feedback | Search Tips | Sitemap

Pelaksanaan Pengurusan Kualiti Menyeluruh Dalam Kepimpinan Sekolah Di Sekolah Menengah Daerah Kota Setar, Kedah Darul Aman

Mokhtar, Zakaria (1995) Pelaksanaan Pengurusan Kualiti Menyeluruh Dalam Kepimpinan Sekolah Di Sekolah Menengah Daerah Kota Setar, Kedah Darul Aman. Masters thesis, Universiti Utara Malaysia.

[img] PDF
Restricted to Registered users only

Download (2MB)

Download (2MB) | Preview


This exploratory and descriptive form research intends to determine: (a) whether the features of the TQM Model in the Schools’ Leadership are being implemented, (b) which specitic TQM models’ features is most widely and succesfully implemented, (c) whether there is any significant correlation between the teachers’ opinions towards the features of TQM and their working status and the schools’ grades where they are teaching. This research is embarked based on the TQM Model in the Schools’ Leadership by Murgatroyd and Morgan (1993). There are altogether 35 independent variables that have been set up from this particular model which in turn are categorized into 6 components. Such respective components include: (i) The implementation of School Mission, (ii) The implementation of Team Work, (iii) The implementation of Strategies and Goals, (iv) The utilization of Tools for Systematic Daily Management, (v) The implementation of Implicit Qualities, and (vi) Customers’ Satisfaction. 214 non-graduate and 257 graduate teachers or 25% of the respondents selected based on Proportionate Stratified Random Sampling from 16 grade ‘A’ and 14 grade ‘B’ secondary schools throughout the district. Both working status (non-graduate and graduate teachers) and the school grade (grade ‘A’ and grade ‘B’) are used as dependent variables in this research. The data was analysed in accordance to the descriptive statistics, correlation, multiple regression and factor analysis. The descriptive statistic analysis showed that all the 6 model components have achieved an average cumulative score above 3.5000. This, in turn, signifies that TQM Model features are being implemented in the secondary schools in the district. There are altogether 4 model features that have obtained the highest average score which is more than 4.0000. In addition, 2 model features managed the lowest average score of below 3.5000. The correlation analysis showed that there is a significant relationship between the working status and the only model features. The analysis also showed that 22 out of 35 features illustrated a significant relationship with the school grade variables. The Multiple Regression analysis with both dependent variables showed that there are only 8.05% and 6.68% of the TQM Model features significantly implemented in the secondary schools in the district. The factor analysis on both dependent variables signified two intresting findings resulting in: (a) non-graduate teachers giving a higher evaluation towards the school leadership that implements TQM in comparison to the graduate teachers, (b) the grade ‘A’ school leadership being more capable in implementing TQM Model features as compared to that of grade ‘B’

Item Type: Thesis (Masters)
Uncontrolled Keywords: Total Quality Management (TQM), Leadership, Secondary School, Teachers’ Opinions
Subjects: L Education > LB Theory and practice of education > LB2801-3095 School administration and organization
Divisions: Faculty and School System > Sekolah Siswazah
Depositing User: Mr Ku Rosyidi Ku Md Razi
Date Deposited: 07 Nov 2009 03:35
Last Modified: 24 Jul 2013 12:08
URI: http://etd.uum.edu.my/id/eprint/730

Actions (login required)

View Item View Item