A model for citizens' self-knowledge that influences intention to participate in e-government public decision making

The success of an e-government information system could be determined by the citizens' intention to participate in public decision-making to use the technology for future benefits. There is lack of participation of citizens in e-governments implementation in most developing countries where their opinions are not taken into considerations. This study has been conducted to identify the citizens' intentions to participate in the public decision-making of the e-government. The first objective of this research is to identify the factors that influence the citizens' intention to participate in the public decision-making of the e-government. The second objective examines the citizens‘ self-knowledge characteristics that will moderate the relationship between the influencing factors and the citizens‘ intentions to participate in the public decision-making of the e-government. The third objective is the development of a research model of the citizens' intentions to participate in the public decision-making of the e-government. The research utilised the quantitative approach by distributing 501 questionnaires to four groups of respondents. Only 474 questionnaires were usable, representing a 94.6 % rate. The data was analysed utilising SPSS v21 to examine the relationships between the study‘s contributing factors with the moderators. The following factors, the attitude towards act or behaviour (ATB), subjective norms (SN), social influence (SI), facilitating condition (FC), compatibility (CO), and culture (CU), were identified to influence citizen intention to participate. Their different requirements have a potential impact on the public decision-making in the e-government. The research also took into consideration other factors which would contribute as moderator factors like gender, age, level of education, social group, working sector, and Internet experiences. The research has contributed to the body of knowledge by merging the concepts of the Theory of Planned Behaviour (TPB), two concepts from the UTAUT2 theory, and one concept from the DOI theory in this research. A model for citizens‘ self-knowledge that influences intention to participate in e-government public decision making is presented.