Gaya Pengurusan Konflik Di Kalangan Guru-Guru Sekolah Menengah Daerah Kota Setar, Kedah Darul Aman

Conflict phenomenon exist inevitably as individuals
interact and communicate with each other. Interpersonal
conflict among teachers is often connected with demographic characteristics, cultural dimension and
personality. Hence, a study was done to highlight the
relationship of conflict handling mode with demographic
characteristics, cultural dimension and personality,
This quantitative research was done in twenty Secondary
School in Kota Setar district, Kedah Darul Aman. There
were 290 teachers chosen as respondents based on
Proportionate Stratified Random Sampling Method. The
technique which is used to collect the data is by
questionnaire which is personally administered. Both
descriptive and inferential statistics were used for
analyzing. Hypotheses testing was done using t-test,
one way ANOVA and Spearman correlation analysis. The
finding of the study showed that there was a significant
difference in the choice conflict handling mode between
male and female teachers. On the other hand, the result
of the study showed that there was no significant
difference towards conflict handling mode for other
demographic characteristics. The research also revealed
that there was a significant relationship between the
cultural dimension based on individualism index,
masculinity and power distance with conflict handling
mode. Further finding showed that there was a
significant relationship between the personality based
on orientation dimension (extrovert-introvert) and
decision making dimension (thinking-feeling) with
conflict handling mode.