Commercial bank performance in digital era : evidence from Malaysia

Bank as a financial institution play a wider role in Malaysia. In order to ensure connectivity, the banking sector explore into technology as market demand increase. Early of year 2000, the bank started to develop new banking instruments with new technology innovation and connectivity. The aim of the study is to investigate the bank internal factors relationship on Malaysian commercial banking sector performance. Other than that, it is to analyse the connection of macroeconomic factors towards Malaysian commercial banking performance and to examine the relationship of technology on Malaysian commercial banking performance. Through secondary data collection method, 8 Malaysia local bank been used as sample for this study. This study employed multiple regression analysis to identify the determinates of bank performance. The result shows that bank internal factor had significant correlation towards Malaysia bank performance. It indicates that bank size, credit risk and capital adequacy play significate role in banks. Moreover, the finding also shows that there is significate relationship between technology and bank performance. This signs that bank certainly affected by technology innovation which indicates bank has to make clearer strategic plan to sustain in this sector and improve their performance. On the other hand, there were no significate found among macroeconomic towards bank performance.