Electronic government adoption success model for business sectors in Jordan

The Delone & McLean (D&M) Information System (IS) Success model has been the definitive framework to measure (IS) effectiveness. This model has been used in many settings, but less frequently in the e-government environment particularly from a business perspective. Therefore, the specific objective of this study aims to explore the constructs that influence business user satisfaction in the e-government by using an extension of (D&M) model, which are information quality (IQ), system quality (SQ), e-service quality (ESQ), perceived usefulness (PU), perceived ease of use (PEU) and trust on business user satisfaction (BUS). Based on existing literature, a conceptual model was developed, The model and the (IS) theories were used to explicate the relationship among the variables in the conceptual model. Furthermore, this study seeks to examine the important and significant factors that influence business organizations to adopt e-government; it also seeks to examine the moderating role of trust from a business centric perspective. Using a survey research design, a sample of 299 business managers and staff who have experience with e-government services were drawn through simple random sampling. Combinations of inferential and descriptive statistics were performed assisted by the Statistical Package for Social Science (SPSS) and Partial Least Square (PLS), The outcomes of this study show that, the E-SQ has direct insignificant relationship toward BUS, while it has a significant relationship with PEU and PU. The IQ, SQ, PEU, PU and Trust were found to have direct significant relationships towards BUS, The outcome of this study shows that the (D&M) IS success model can be applied for measuring e-service technologies in Middle Eastern countries such as Jordan.