The impact of ICT support services in quality education on students' perceived performance: a case of centre of diploma studies (PPD), space UTM

Nowadays the role of Information and Communication Technology (ICT), in the education sector plays an important role, especially in empowering the technology into the educational activities. Education sector can be the most effective sector to expect and eliminate the negative impact of ICT. Technology on another side can be the most effective way to increase the student’s knowledge. Education is a socially oriented activity and quality education has traditionally associated with strong teachers having high degrees of personal contact with learners. Using ICT in education lends itself to more student-centred learning settings. But with the world moving rapidly into digital media and information, the role of ICT in education is becoming more and more important and this importance will continue to grow and develop. This study focused on the impact of ICT support services in quality education on student perceived performance and how it affects the student’s learning quality to achieve good grades in the 3-years Diploma Programme at Centre of Diploma Studies (PPD) SPACE UTM. The questionnaire was used as the instrument in collecting data from the respondents. It consisted of three parts; part A (personal information of respondents), part B (the impact of ICT support services in quality education on student perceived performance) and part C (quality of work). There were 400 questionnaires distributed randomly to the respondents and 291 were returned to the researcher. Findings have shown that there is a significant relationship between teaching and learning with student perceived performance (r = 0.618), education quality and accessibility with student perceived performance (r = 0.466), environment of learning with student perceived performance (r = 0.619) and motivation of learning with student perceived performance (r = 0.417). Based on the results of the research, the results showed that all the factors studied had an impact of ICT support services in quality education on student perceived performance. Hence, ICT support services have become important activities that need to measure from time to time to ensure the advantages of ICT usage. Thus, this paper proposes the effective measurable approach for measuring the quality of ICT support services and the impact on the student performance. This study reviewed the current scope of ICT support services in the term of teaching and learning process, quality and accessibility of education, learning environment and learning motivation. The findings suggest ideas and awareness that ICT support services top managements, providers and users relating to the ICT support services scope.