Jasmin, Abd Sani (2019) Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur. Masters thesis, Universiti Utara Malaysia.
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Abstract
The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance and work engagement toward the authentic leadership among employee at CIMB call centre in Kuala Lumpur. One hundred and twenty one of call centre employees involved in this study. Finding of research discovered that all independent variables have significant relationship and with percentage of 40.4 % in influence on authentic leadership.
Item Type: | Thesis (Masters) |
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Supervisor : | Mohd Yunus, Jasmani |
Item ID: | 8266 |
Uncontrolled Keywords: | employee’s behavior, interpersonal trust, occupational self-efficacy, role based performance, work engagement, authentic leadership. |
Subjects: | H Social Sciences > HD Industries. Land use. Labor. > HD58.7 Organizational Behavior. |
Divisions: | Othman Yeop Abdullah Graduate School of Business |
Date Deposited: | 23 May 2021 06:20 |
Last Modified: | 09 May 2022 04:34 |
Department: | Othman Yeop Abdullah Graduate School of Business |
Name: | Mohd Yunus, Jasmani |
URI: | https://etd.uum.edu.my/id/eprint/8266 |