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Measuring Level of Job Satisfaction Among Officers of The Royal Custom and Excise Deparment At Tanjung Kupang Johor Darul Takzim

Rosly, Othman (2002) Measuring Level of Job Satisfaction Among Officers of The Royal Custom and Excise Deparment At Tanjung Kupang Johor Darul Takzim. Masters thesis, Universiti Utara Malaysia.

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Abstract

Job satisfaction is basically the manifestation of one's inner feeling about his/her job. In other words, it is an emotional state linked to one's job, which would effectively be translated into job behaviors, and in due course would positively/negatively affect the overall performance of an employee. In this context, the level of job satisfaction experienced by the employees in greatly influenced by various internal and external factors. To mention a few, they might include nature of the job itself, management practices, human resource systems and policies, workplace conditions, co-workers/peers, and other personal related issues. It is a very delicate issues because one's feeling normally reflects the aggregate effects of many attributing factors. Therefore, attempts to single out any specific influential factor in explaining the level of job satisfaction among employees would prove to be less objective and costly. This study was commenced to examine the level of job satisfaction among officers of the Royal Custom and Excise Department, Tanjung Kupang Complex, Johor. In so doing, it was also focusing on few selected variables, believed to have a constructive influence on the research question, job satisfaction. This task entails a closer look at examining the relationships between the four identified variables, i.e. job characteristics, job commitment, co-workers and opportunities for career advancement (promotions) and the level of job satisfaction experienced by officers of the department. A total of 75 officers of different task divisions and ranks, who represents the whole population of the complex, were given the research questionnaires. The researcher personally administered the distribution of the questionnaires at the department during briefing sessions specially held for this purpose. Due to this collaborative manner on the part of the department and rapport established through out data collection process, all 75 officers who participated in this survey returned their completed questionnaires for further analysis. The Brayfield-Rothe Index was used as an instrument to measure the level of their job satisfaction. The research findings revealed that officers of the department at Tanjung Kupang Complex were generally experienced a high level of satisfaction with their jobs. Consequently, it was also established that job characteristics, job commitment and opportunities for career advancement (promotions) did have sinificant relationships with the level of job satisfaction. On the other hand, the co-workers factor found out to be not very influential or had a relatively moderate kind of relationship.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Job Satisfaction, Case Study, Officers, Royal Custom and Excise Department, Tanjung Kupang Complex, Johor
Subjects: H Social Sciences > HF Commerce. > HF5549-5549.5 Personnel Management. Employment
Divisions: Faculty and School System > Sekolah Siswazah
Depositing User: Mrs Hafiza Mohd Akhir
Date Deposited: 25 Nov 2009 07:06
Last Modified: 24 Jul 2013 12:09
URI: http://etd.uum.edu.my/id/eprint/868

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