Sejauh Manakah Kefahaman Guru Mengenai Ciri-ciri Pengurusan Kualiti Menyeluruh (TQM) Dapat Membentuk Amalan Budaya Kerja Kualiti di Kalangan Guru-guru Sekolah Menengah Berasrama Penuh Negeri Kedah

Few programmes have been organised by the Ministry of Education Malaysia in the attempt to inculcate the quality culture among the teachers. One of the culture that has
been in the practice is Total Quality of Management. The study was designed to assess the perception of teachers on the implementation of TQM elements as the seven qualities
of working culture. They are top management commitment, strategic planning, customers satisfaction, rewards and trainings, quality assurance , teamwork and teachers
involvement. Demography factors such as gender, academic qualifications, years of service as a teacher, school factor and exposure to TQM courses are used as a
measurement to see the respondents perception towards the qualities. The research instrument consists of a total of 54 questions was designed based on "Pekeliling
Kemajuan Perkhidmatan Awam, bil. 1/1992", to test the teachers understanding and opinion towards quality management aspects and the implementation of the TQM
elements. Statistical analysis of "t-test" and One-way Anova have been used to test the differences while Pearson Correlation 'r' was used to test on the relationship. Findings showed that strategic planning, followed by management responsibility practiced by
the school achieved the highest ranking among the seven qualities mentioned. Findings also found that there was no differences in perception based on demography and
school factors on the quality of working culture.