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Sejauh Manakah Kefahaman Guru Mengenai Ciri-ciri Pengurusan Kualiti Menyeluruh (TQM) Dapat Membentuk Amalan Budaya Kerja Kualiti di Kalangan Guru-guru Sekolah Menengah Berasrama Penuh Negeri Kedah

Rozianis, Shekh Zain (2002) Sejauh Manakah Kefahaman Guru Mengenai Ciri-ciri Pengurusan Kualiti Menyeluruh (TQM) Dapat Membentuk Amalan Budaya Kerja Kualiti di Kalangan Guru-guru Sekolah Menengah Berasrama Penuh Negeri Kedah. Masters thesis, Universiti Utara Malaysia.

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Abstract

Few programmes have been organised by the Ministry of Education Malaysia in the attempt to inculcate the quality culture among the teachers. One of the culture that has been in the practice is Total Quality of Management. The study was designed to assess the perception of teachers on the implementation of TQM elements as the seven qualities of working culture. They are top management commitment, strategic planning, customers satisfaction, rewards and trainings, quality assurance , teamwork and teachers involvement. Demography factors such as gender, academic qualifications, years of service as a teacher, school factor and exposure to TQM courses are used as a measurement to see the respondents perception towards the qualities. The research instrument consists of a total of 54 questions was designed based on "Pekeliling Kemajuan Perkhidmatan Awam, bil. 1/1992", to test the teachers understanding and opinion towards quality management aspects and the implementation of the TQM elements. Statistical analysis of "t-test" and One-way Anova have been used to test the differences while Pearson Correlation 'r' was used to test on the relationship. Findings showed that strategic planning, followed by management responsibility practiced by the school achieved the highest ranking among the seven qualities mentioned. Findings also found that there was no differences in perception based on demography and school factors on the quality of working culture.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Total Quality Management (TQM), Working Culture, Teachers, Secondary School, Boarding School
Subjects: L Education > LB Theory and practice of education > LB2801-3095 School administration and organization
Divisions: Faculty and School System > Sekolah Siswazah
Depositing User: Mrs Hafiza Mohd Akhir
Date Deposited: 25 Nov 2009 10:37
Last Modified: 24 Jul 2013 12:09
URI: http://etd.uum.edu.my/id/eprint/880

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