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Gaya Pengurusan Konflik di Kalangan Penolong Pegawai Daerah di Negeri Perak Darul Ridzuan

Mohd. Fitri, Abdul Rahman (1997) Gaya Pengurusan Konflik di Kalangan Penolong Pegawai Daerah di Negeri Perak Darul Ridzuan. Masters thesis, Universiti Utara Malaysia.

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Abstract

This study is aimed at looking into the manner of management conflict among the Assistant District Officers in the state of Perak Darul Ridzuan. Research was carried out to determine the relationship between the different style or manner of management conflict among these groups and demographic aspects (age, work experience and intervals of meetings and interactions with the customer) as well as the aspect of personality. This study has selected the model of M.A. Rahim (1985) as the model of the style of management conflict from the point of Intergrating, Obliging/Smoothing, Forcing/Dominating, Avoiding and Compromising. On a temporary note the Personality is measured based on The Big Five Personality Dimension that is Extroversion, Conscientiouness, Neuroticism, Agreebleness and Openess to Experience. The source of this data was obtained by way of Questionaire Forms sent to 59 respondents( Assistant District Officers) throughout the whole of Perak. From this study, the style of management conflict is dependant variable whereas the personality is independant variable. The analysis of this data and hypothetical study that was carried through statistical description and the Spearman Correlative Analysis. The study concluded that personality factor has a significant bearing with the style of management conflict. In this matter, these respondents have placed the Intergrating in the first place followed by Obliging/Smoothing, Compromising, Avoiding and Forcing/ Dominating. The result of this study has shown that the number of respondents who have an Extrovert Personality factor are at the top of the list followed by those who are Conscientiouness, Openess to Experience, Agree bleness and Nueroticism.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Conflict Management Style, Case Study, Assistant District Officers, Perak Darul Ridzuan
Subjects: H Social Sciences > HD Industries. Land use. Labor. > HD28-70 Management. Industrial Management
Divisions: Faculty and School System > Sekolah Siswazah
Depositing User: Mrs Shamsiah Mohd Shariff
Date Deposited: 07 Dec 2009 09:38
Last Modified: 24 Jul 2013 12:09
URI: http://etd.uum.edu.my/id/eprint/911

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