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Job Attitudes As a Determinant of Organizational Citizenship Behaviors: A Study Among Academic Staffs in Kuching Polytechnic, Sarawak.

Zulaiha, Ahmad (2006) Job Attitudes As a Determinant of Organizational Citizenship Behaviors: A Study Among Academic Staffs in Kuching Polytechnic, Sarawak. Masters thesis, Universiti Utara Malaysia.

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Abstract

Organizational Citizenship Behavior (OCB) has received much attention in the past decades as scholar has recognized to be vital to the survival of an organization. Because of current trends such as increased global competition, greater use of teams and more emphasis on customer service, organizations often respond by asking those employees to be more productive and dependable. It is therefore, of interest to researchers to better understand the dynamics of OCB. OCB is defines as one's willingness to do more than required by a job description. This study was conducted to determine the relationship between job satisfaction, organizational commitment, as well as organizational justice with organizational citizenship behavior practices among academic staffs in Kuching Polytechnic, Sarawak. This study also seeks to examine relative effect between job attitudes and OCB. Furthermore, this study attempted to discover the difference in level of citizenship behavior base on gender, age and job tenure. Data were collected from 166 from academic staffs by using proportionate stratified sampling to ensure that every department was represented in this study. The study show that four job attitudes that is organizational commitment, job satisfaction, procedural justice and distributive justice have a positive correlation and directly impact to enhance academic staffs to engage in citizenship behavior and organizational commitment was predicted as a dominant variable of job attitudes which influence citizenship behavior. This study also found that age shows that different level of citizenship behavior,

Item Type: Thesis (Masters)
Uncontrolled Keywords: Job Attitudes, Organizational Behavior
Subjects: H Social Sciences > HF Commerce. > HF5601-5689 Accounting
Divisions: College of Business (COB)
Depositing User: Mr Husni Ismail
Date Deposited: 18 Jun 2009 05:22
Last Modified: 24 Jul 2013 12:05
URI: http://etd.uum.edu.my/id/eprint/96

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