Turnover intention among commercial bank employees in Kuala Lumpur

The main purpose of this research is examine the relationships between working environment and conditions, compensation and benefit packages, job stress and external job opportunity to turnover intention. The questionnaires were distributed via online to bank employees in Kuala Lumpur due to the Conditional Movement Control Order (CMCO) period. A total of 387 questionnaires were received back and 379 were usable. The data were analyzed using Statistical Package for Social Science (SPSS) versions 23.0 for descriptive, correlation and regression analysis. All variables are significantly related to turnover intention with moderate to low strength of relationship. External job opportunity was identified as the most influential variable on turnover intention. This is followed by an inverse influence by compensation and benefit packages variable and working environment and condition variable. This research concluded that the availability of external job opportunity is the main influential factor for the turnover intention among bank employees in Kuala Lumpur.